Contact us

We are here to help

• In the app: Support → Live chat, seven days a week. This is the fastest way to solve a problem with a payment.
• Email: hello@bitripay.app for general questions, support@bitripay.app for account help, complaints@bitripay.app for formal complaints, press@bitripay.app for media, partners@bitripay.app for agents, merchants and payout partners.
• Phone and post: the numbers and addresses for each country we operate in are listed on the Regulatory information page.

Before you write

If it is about a specific payment, have the reference (it starts with BP-) ready. It is on the transaction in the app and on your statement.

Lost or stolen phone

Sign in on another device and freeze your account under Settings → Security, or write to support@bitripay.app with your @tag and the last four digits of your phone number. We will block the old device immediately.

Reporting a security issue

Write to security@bitripay.app. We acknowledge reports within two working days and do not take action against researchers who report responsibly.