Refunds and cancellations

Wallet-to-wallet payments

Payments to another BitriPay user, a merchant QR code or a payment link are final once approved. If you paid the wrong person or amount, ask the recipient to send it back; merchants can refund from their dashboard. If you believe the payment was fraudulent, contact us straight away and we will investigate and, where we can, hold the funds.

Transfers to a bank, mobile money or a cash agent

You can cancel from the transfer screen for a full refund of the amount at any time before the local payout is executed. Non-refundable card-processor fees may be deducted; the app tells you before you cancel. Once the operator or bank has paid the recipient the transfer cannot be recalled. If a payout fails or the recipient does not collect within the time shown, the money returns to your balance automatically.

Card and bank funding

If your card or bank payment is confirmed but the transfer cannot proceed, we refund to the same card or account. Refunds appear within 5–10 working days depending on your bank.

Disputes and chargebacks

If you dispute a card payment with your bank, the related transfer is paused while the dispute is resolved. Balances that were paid out before the dispute may be recovered from your account.

Virtual cards

Refunds from online merchants return to the virtual card balance. You can move that balance back to your wallet at any time.

How to ask

Support → Live chat in the app, or support@bitripay.app with the BP- reference.